Terms & Conditions – Autumn Equinox Half Day Retreat
Definitions
“You”, “your” or “yourself” means the person who made the ticket booking & who is bound by these terms & conditions.
“We”, “us” or “our” means Wasing Outdoor Events Ltd (Company number 13692241) at The Estate Office, Wasing Park, Aldermaston, RG7 4NB.
“Venue” means The Pavilion, Wasing Lane, Aldermaston, RG7 4LY.
“Event” means Autumn Equinox Half Day Retreat which takes place at the Venue described above.
“Booking” or “Bookings” means the booking of a Ticket or Tickets to the Event which has been confirmed by Us with a booking confirmation number.
“Ticket” or “Tickets” mean a printed or electronic ticket issued by Us to You from Our ticketing platform.
“Facilitator” means Maura Barber-Oosterhuis who is the external facilitator who is hosting the Event at the Venue.
“Force Majeure Event” means an event beyond Our reasonable control including, but not limited to, serious damage to the Venue, strikes, lock-outs or other industrial disputes (whether involving the workforce of the party or any other party), failure or interruption of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, security alert, sickness, pandemic, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or other serious adverse weather condition, theft, burglary or malicious acts of third parties.
Terms & Conditions
1. A binding contract between You and Us comes into existence when the final page of Our ticketing website provides you with a Booking confirmation number.
2. Ticket prices The price per Event Ticket for Adults aged 18+ is £75. We do not offer Child or Concession Tickets. Prices are inclusive of any applicable taxes. All Bookings are subject to a booking fee of £1 which will be applied at the time of purchase. Prices are displayed on the website and are subject to change without notice. Once payment has been taken, the price of Your ticket will not change. Ticket price promotions or discounts are for limited timeframes and for a limited number of Tickets only. Such promotions are only valid if issued by Us and are subject to their own terms & conditions.
3. Booking policy Everyone attending the Event requires a Ticket. All Tickets are subject to availability. Tickets can be purchased online only at https://wasing.digitickets.co.uk/ Please check your Ticket(s) thoroughly before payment as mistakes cannot be rectified. We take no responsibility for any lost or stolen Tickets. Tickets are for personal use only and must not be resold, transferred or exchanged. Tickets must not be distributed for commercial purposes such as corporate events, competitions or Marketing promotions, unless approved by Us in writing in advance. Ticket purchasers must be aged 18 or over and by placing an order with Us, You are confirming that You are aged 18 or over. Tickets are for the Spring Equinox Celebration only and do not allow access to any other area of Wasing Estate or any other course, workshop or event taking place anywhere at Wasing Estate.
4. Admission policy The post code for the Event location is RG7 4LY and the What3Words location is https://what3words.com/outline.essays.apartment . We operate a strict “no ticket, no entry” policy. Please ensure You bring either Your email Booking confirmation or printed Tickets to the Event. We reserve the right to check Tickets upon entry to the Event and reserve the right to refuse entry if a valid Ticket cannot be shown to Event staff. There are no printing facilities at the Event. The Venue is in a rural location and mobile network provision can vary so please ensure You download Your Tickets before arriving. We reserve the right to require proof of age for any individual within Your party and this must be shown upon request. You must comply with instructions by Event staff at all times and follow any health & safety instructions at the Venue.
The Event is subject to a strict timetable and You must arrive at the Venue at the time indicated on Your Booking confirmation. Should you arrive outside of this time, no refunds or compensation will be offered. All Event attendees must vacate the Venue at 6.30pm.
We reserve the right to refuse entry to You or anyone in Your party if We feel You are compromising the safety of Yourself or others around You. We also reserve the right to refuse entry to You or anyone in Your party if We are concerned that You or a member of Your party may negatively affect the enjoyment of the Event by other ticketholders and guests, or if you are not treating Our staff, volunteers and contractors with dignity and respect. For the same reasons, We also reserve the right to request that, after admission, You and all members of Your party leave the Venue with immediate effect. Reasons for refusal of entry or a request to leave the Venue include, but are not limited to, foul language, intoxication (alcohol or drugs), unlawful activity, sexual harassment, verbal or physical aggression, ridicule, humiliation, harassment, bullying, intimidation, threatening behaviour and any behaviour that is deemed by Us to be inappropriate, to cause offense or to not be in-keeping with the nature of the Event. We have a zero tolerance policy on all aforementioned actions and behaviours towards Our staff, volunteers, contractors, ticketholders and guests, and anyone behaving in this manner will be refused entry or asked to leave immediately. Should this occur, no refund or compensation will be offered or provided under any circumstance.
5. Changes by you If the Event date is more than 8 weeks away you will be able to amend your booking by contacting [email protected] subject to availability. Within 8 weeks of the Event date Your Booking is non-amendable, non-transferable and non-refundable. Should you be unable to use the Ticket(s) you have booked without making an amendment, this constitutes a cancellation and the “Cancellation by You” policy will apply. Tickets cannot be added to or removed from Your Booking or cancelled under any circumstance and in this scenario the “Cancellation by You” policy will apply.
6. Cancellation by You You can cancel up to 8 weeks before the Event date by emailing [email protected]and receive a full refund minus the Booking fee. For cancellations within 8 weeks or less of the Event date, no refunds or any other compensation will be issued for cancellations by You.
7. Changes & Cancellations by Us From time to time, it may be necessary for Us to change or cancel confirmed bookings and We reserve the right to do so. Should a change or cancellation be required, We will endeavour to tell You as soon as possible. If there is reasonable time, You will have the option to accept the amendment for example to change Your Ticket(s) to a different time or date subject to availability. If not, We will issue a full refund within 10 working days after the date You were due to attend the Event. Refunds will only be issued to the account details used for the original purchase. Additional compensation above and beyond a full refund of Your monies paid will not be offered. We accept no responsibility for any resulting costs You may incur including travel, accommodation or any other related goods or services.
8. Covid-19 The Event will operate in accordance with UK Government guidelines. Should You or any of Your party be unable to attend the Event due to contracting Covid-19, the “Cancellation by You” policy will apply.
9. Limitation of liability and Force Majeure Event
9.1. This clause 7 sets out Our entire financial liability to You and the members of Your party for whom You have made Your Booking, in respect of:
9.1.1. any breach of contract or negligent performance by Us of the Booking and/or payment process;
9.1.2. any breach of contract or negligent performance by Us (or our employees or contractors) connected with Your Booking;
and 9.1.3. any representations, statements or negligent or harmful acts or omissions arising under or in connection with these Terms and Conditions.
9.2. Nothing in these terms limits or excludes Our liability:
9.2.1. for death or personal injury resulting from Our negligence;
or 9.2.2. arising as a result of fraud or fraudulent misrepresentation.
9.3. Subject to clause 9.2, We will not be liable for the death of or injury to any person attending the Venue for Your Booking or for any losses, claims, demands, actions, proceedings, damages, costs or expenses or other liability incurred by You in the exercise of the rights granted by these Terms and Conditions.
9.4. Subject to clauses 9.2 and 9.3, where We have been negligent and/or breached a contractual obligation to You, We will be liable for any loss or damage You suffer as a result, as long as the loss or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our negligence or breach of contract, or would have been considered by You and Us to be a likely consequence of it at the time We entered into these Terms and Conditions.
9.5. Subject to clauses 9.2, 9.3 and 9.4, Our total liability in contract, tort (including negligence), breach of statutory duty, misrepresentation restitution or which otherwise arises in any way in connection with Your Booking shall be limited to the ticket fee paid.
9.6. Force Majeure Event:
9.6.1. We will not be liable to You as a result of any delay or failure to perform Our obligations under these Terms and Conditions as a result of a Force Majeure Event.
9.6.2. We shall notify You as soon as is reasonably practical where We know or suspect that We will be unable to host Your Booking on the Date due to a Force Majeure Event, and We will offer You an alternative date for the Booking to be moved to (subject to availability). The selected new date shall be confirmed by the parties in writing, and Your Booking shall be deemed varied to reflect this new date accordingly. No refunds shall be given to You if You fail to agree to an alternative date.
10. Smoking For health & safety purposes, We operate a strict no smoking policy. This includes e-cigarettes and vaping. Failure to comply with this policy may result in You and all members of Your party being asked to leave the Venue with immediate effect. Should this occur, no refunds or compensation will be offered.
11. Pets No pets or any animals are allowed to attend the Event.
12. Venue The venue is an indoor Pavilion and is private property so access to any other area of the Wasing Estate is forbidden.
13. Vehicle Parking There is a vehicle car park outside of the Pavilion and is free of charge. Vehicles are parked at the owner’s risk. We take no responsibility for any damage or loss to vehicles parked at the Venue, nor for any contents left in the vehicle. Caravans, motor homes, lorries and other similar or large vehicles are not permitted.
14. Health Conditions You attend the Event at your own risk. You must complete & sign a Health Declaration supplied by the Facilitator before the Event starts. Failure to do so will constitute a cancellation and the “Cancellation by you” policy will apply.
15. Disabled Access There is Disabled access at the Pavilion, including Disabled WCs. Please note that parking is in a gravel car park.
16. Children & Babies Children and babies under the age of 18 years old are not permitted to either attend or be present at the Event.
17. Travel Please check Your route prior to travelling to ensure that You arrive on time. We are not responsible for any delays or problems caused by travel disruptions of any nature.
18. Attire You should attend the Event wearing warm, comfortable clothing. Sensible, outside footwear should be brought for the woodland walk, and in addition suitable wet-weather attire in the event of wet weather conditions. All clothing must be family friendly. This includes, but is not limited to, ensuring outfits are not excessively revealing. If Event staff feel that You or any of Your party are dressed inappropriately, We reserve the right to refuse entry to You and all of Your party or to request that You and all of Your party leave. Should this happen, no refunds or compensation will be issued.
19. Personal Property We accept not responsibility for any loss or damage to any personal property brought to the Venue.
20. Safety & Security It is strictly prohibited to bring into the Venue any weapons, knives, guns, sharp objects, alcohol, illegal substances, legal highs, fireworks, pyrotechnics, sparklers, smoke bombs, confetti canons, air horns, lasers, flares or any other articles which may in any way damage the Venue and/or cause injury to You, other visitors or staff. Anyone in possession of any of these articles will be asked to leave immediately without refund or any compensation and We reserve the right to report You to any relevant authorities. Fires, naked flames and BBQs are strictly forbidden.
21. Photography & Videography Mobile phones must be switched off during the Event. To ensure that all Event attendees fully benefit from and enjoy the Event, personal or professional photography and videography is not permitted, unless commissioned by Us. From time to time, We, or an approved supplier, may wish to take photos or video footage at the Venue for Marketing purposes. If You do not wish to appear in this, please advise Us by emailing [email protected] before the Event and make staff aware on the day. From time to time, We may use stock photography and videography for advertising purposes.
22. Social Media Competitions Any competitions promoted via Our social media channels are subject to separate Terms & Conditions. These, or where to find these, will be displayed on competition related posts. They can also be obtained by emailing [email protected]
23. Copyright & Intellectual Property Unless credited otherwise, the text & images contained in the www.wasing.co.uk or https://wasing.digitickets.co.uk/ websites and on any Wasing social media page are Our property and are protected by copyright & other intellectual property rights. No part of any of these sites can be reproduced by any process without written permission from Us.
24. Personal Data Your personal data will be managed responsibly and in accordance with Our Privacy Policy which can be viewed at Privacy Policy – Wasing Estate We partner with an external Facilitator who runs the Event. You agree to share Your personal data with this Facilitator for the purposes of completing the Health Declaration. This is for your health and safety. The Facilitator will not use your data for their Marketing purposes.
25. Complaints We will make every effort to ensure the Event is an enjoyable experience. If however You encounter any problems, please inform a member of staff during the Event who will make reasonable efforts to resolve the issue. If a suitable solution is not found and You wish to take make a complaint, please email [email protected] within 7 days of the occurrence about which you wish to complain. Please include Your Booking reference number, date & time visited and the nature of the complaint.
26. Amendments to Terms & Conditions We reserve the right to make amendments to Our Terms & Conditions for this Event at any time and without notice. Any changes to these Terms & Conditions apply to Your ticket purchase with immediate effect from the date of publication on Our website.
27. Severability If it is found by a Court that any of these Terms & Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.
28. Contact Us If You have any queries regarding the Event, please email [email protected]
29. Governing jurisdiction These terms and conditions shall be governed by and construed in accordance with the law of England and Wales, the courts of which shall be courts of competent jurisdiction.