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Accessibility Guide

Accessibility FAQs – On The Mount at Wasing

We want On The Mount at Wasing to be an event accessible for all – below you’ll find information on accessible tickets, facilities, and how to prepare for your visit.

Accessible Tickets

Accessible tickets for On The Mount at Wasing must be purchased via Ticketmaster. When booking, please ensure you select the correct ticket type so that we can provide the right facilities.

  • Accessible Viewing Platform: an Accessible Viewing Platform ticket gives you access to a raised platform with a clear view of the stage, seating where required, nearby accessible toilets, and space for a free essential companion.

Companion Requirements

  • Companions must meet the event’s age requirements.

  • Companions are expected to provide assistance during an emergency.

  • If different companions are required across the day, please contact us in advance.

If you are purchasing General Admission or Hilltop Hospitality tickets (uplift cost applicable on Hilltop Hospitality tickets) but require a companion:

  1. Purchase your own ticket via Ticketmaster.

  2. Contact Ticketmaster’s Accessibility Team at access@ticketmaster.co.uk with your request and supporting documents.

  3. If approved, they will issue a companion ticket.

Accessible Documentation

To validate essential companion requests, you will be asked to provide supporting documentation within three weeks of booking. Accepted forms of proof include (but are not limited to):

  • PIP (Personal Independence Payment)

  • DLA (Disability Living Allowance)

  • Carer’s Allowance

  • Nimbus Access Card with +1 symbol (Nimbus Access Card Info)

  • Letter from a medical professional (GP, occupational therapist, etc.)

  • Blind or partially sighted registration (BD8 or CVI certificate)

  • Confirmation of hearing loss from a specialist

  • War Pension mobility allowance

  • Blue Badge (both sides)

  • Benefit award letters

Failure to provide documentation may result in your order being cancelled.

Accessible Toilets

  • Accessible toilets are located near the viewing platforms and throughout the site.

  • For monitored accessible toilets in the accessible areas, customers must have an accessible ticket.

Accessible Viewing Platform

  • Raised platform with ramped access, a clear view of the stage, and nearby accessible toilets.

  • Chairs available for mobility accessible ticket holders.

  • Charging points for mobility scooters and electric wheelchairs.

  • Staff on hand to provide support.

  • Space is limited and reserved only for Accessible Viewing Platform ticket holders plus their essential companion.

Accessible Food, Drink & Merchandise

  • All staff will be briefed to recognise customers with accessible wristbands and to prioritise them.

  • Where lowered counters are not available, staff will be able to serve customers directly at the front of stalls.

Surroundings and Space

  • Greenfield space: On The Mount at Wasing is a greenfield space with uneven terrain and woodland trails – pathways may be challenging for some customers, particularly in wet weather.

  • Crowds: As with all large outdoor events, crowded spaces are common. Please consider this when planning your visit.

  • Weather: This is an open-air event. Please dress appropriately and be prepared for changing conditions.

  • Reminder: On The Mount at Wasing is a standing-only event. Accessible tickets are required if you need seating. Seat sticks are permitted at the Event for attendees with disabilities or impairments (a seat stick is a walking stick with a split handle at the top that folds out to form a small seat).

Arrival Process

  • The Accessible Entrance will be clearly signposted and stewards will direct you from the car park.

  • On arrival you will:

    • Present your ticket (downloaded to your wallet if possible)

    • Undergo a bag/security check

    • Receive an accessibility wristband

    • Be directed to the accessible viewing areas (if applicable)

Assistance Dogs

Registered assistance dogs are welcome but must be arranged in advance by contacting outdoors@senbla.com.

Sensory Facilities

  • Strobe lighting, pyrotechnics, and smoke effects may be used during performances. Please bear this in mind if you are sensitive to these effects.

  • Limited sensory equipment (such as ear defenders or fidget toys) will be available at the welfare area. You are also welcome to bring your own.

Welfare & Medical

  • Medical and welfare facilities are available on site.

  • Medication storage: Secure storage and refrigeration is available if needed. Please note all medication must be self-administered.

  • Lost & Found: Located at the welfare tent. Items can also be reclaimed after the event by emailing outdoors@senbla.com.

  • All staff at accessibility points will be fully briefed to provide adequate support and information.

Policies

  • Bag Policy: Bags larger than A4 are not permitted, except for medical or accessibility reasons (by prior arrangement).

  • Food & Drink: Personal food/drink is not permitted, except where required for medical reasons (must be arranged in advance and may be subject to additional checks).

  • Medication:

    • Bring medication in original packaging with prescription label matching your ID.

    • Only bring what is needed for the event duration.

    • Be prepared for screening at entry points.

  • Temporary Impairments/Pregnancy: Accessible tickets and facilities are reserved for disabled customers; they do not extend to those with temporary injuries or pregnancy. Please consider whether the walking distance and uneven terrain will be suitable.

Parking

  • Blue Badge Parking must be pre-booked through the Ticketmaster app – simply open the app, select the event, and look under Extras or Event Info for the Buy Parking option.

Contact

For any accessibility queries, or to arrange assistance (e.g. medical needs, assistance dogs), please email: outdoors@senbla.com.