Terms & Conditions – Wasing Christmas Carols & Craft Fair 2026

Definitions

“You”, “your” or “yourself” means the person who made the ticket booking & who is bound by these terms & conditions.

“We”, “us” or “our” means Wasing Outdoor Events Ltd (Company number 13692241) at The Estate Office, Wasing Park, Aldermaston, RG7 4NB.

“Venue” means Wasing Park which includes the Stables Meeting Room, the Stables Bar, Lounge & Kitchen, Garden Room, Castle Barn, Victorian Summerhouse and grounds.

“Event” means the Wasing 2026 Christmas Carols event which takes place at the Venue described above.

“Booking” or “Bookings” means the booking of tickets to Wasing’s 2026 Christmas Carols event which has been confirmed by Us with a booking confirmation number.

“Ticket” or “Tickets” mean a printed or electronic ticket issued by Us to You from Our ticketing platform.

“Force Majeure Event” means an event beyond Our reasonable control including, but not limited to, serious damage to the Venue, strikes, lock-outs or other industrial disputes (whether involving the workforce of the party or any other party), failure or interruption of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, security alert, sickness, pandemic, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or other serious adverse weather condition, theft, burglary or malicious acts of third parties.

Terms & Conditions

1. A binding contract between You and Us comes into existence when the final page of Our ticketing website provides you with a Booking confirmation number.

2. Ticket prices The price per General Admission Adult 18+ Ticket is £5 and the price per General Admission Child Ticket is £5. We do not offer Carer or any Concessionary Tickets. Prices are inclusive of any applicable taxes. Prices are displayed on the website and are subject to change without notice. Once payment has been taken, the price of Your ticket will not change. Ticket price promotions or discounts are for limited timeframes and for a limited number of Tickets only. Such promotions are only valid if issued by Us and are subject to their own terms & conditions. All ticket proceeds go to the Mount Charity (Charity no 276162).

3. Ticket Inclusions Tickets include access to the Christmas Carols and Christmas stalls. Child tickets also include access to the Santa Grotto for children.

4. Ticket Exclusions Any purchases from stallholders and refreshments are chargeable in addition at the event.

5. Booking policy Everyone attending the Event requires a Ticket. All Tickets are subject to availability. Tickets can be purchased online only at https://www.wasing.co.uk/tickets Tickets cannot be purchased at the Venue. Please check your Tickets thoroughly before payment as mistakes cannot be rectified. We take no responsibility for any lost or stolen Tickets. Tickets are for personal use only and must not be resold, transferred or exchanged. Tickets must not be distributed for commercial purposes such as corporate events, competitions or Marketing promotions unless approved by Us in writing in advance. Should You wish to make a group Booking, please email [email protected] Ticket purchasers must be aged 18 or over and by placing an order with Us, You are confirming that You are aged 18 or over. Tickets are for the Wasing Christmas Carols 2026 event only and do not allow access to any other area of Wasing Estate or any other event taking place anywhere at Wasing Estate.

6. Admission policy The postcode for the Event location is RG7 4NG. We operate a strict “no ticket, no entry” policy. Please ensure You bring either Your email Booking confirmation or printed Tickets to the Event, in order for Your Ticket to be checked or entry will not be allowed. There are no printing facilities at the Event. The Venue is in a rural location and mobile network provision can vary so please ensure You download Your Tickets before arriving. We reserve the right to require proof of age for any individual within Your party and this must be shown upon request. You must comply with instructions by Event staff at all times and follow any health & safety instructions at the Venue.

The Event is subject to a strict timetable. We cannot take responsibility for early or late arrivals. Reasonable attempts will be made to accommodate Your party if You arrive outside of the allocated timeslot detailed within Your Booking confirmation. However, this is at the sole discretion of Event staff and We reserve the right to refuse entry. Should this occur, no refunds or compensation will be offered. All visitors must vacate the Venue at the end of the Event.

We reserve the right to refuse entry to You or anyone in Your party if We feel You are compromising the safety of Yourself or others around You. Refusal of entry also applies should Our staff be concerned that You or a member of Your party may impact on the enjoyment of the Event by other ticketholders. For the same reasons, We also reserve the right to request that You and all members of Your party leave the Venue with immediate effect after admission. Should this occur, no refunds or compensation will be offered. Reasons for refusal of entry or a request to leave include, but are not limited to, foul language, intoxication, unlawful activity, verbal or physical aggression and any behaviour that is deemed by Us to be threatening or to not be in-keep with the spirit of the Event. We have a zero-tolerance policy on threatening or aggressive behaviour towards Our staff or other visitors and anyone behaving in this manner will be asked to leave immediately. In this instance, no refund or compensation will be offered.

7. Changes by you Tickets are non-amendable, non-transferable, non-exchangeable and non-refundable. Should you be unable to use the tickets You have booked for any reason, this constitutes a cancellation and the “Cancellation by you” policy will apply.

8. Cancellation by You No refunds or any other compensation will be issued for cancellations by You.

9. Changes & Cancellations by Us From time to time, it may be necessary for Us to change or cancel confirmed bookings and We reserve the right to do so. Should a change or cancellation be required, We will endeavour to tell You as soon as possible. If there is reasonable time, You will have the option to accept the amendment for example to change Your Ticket(s) to a different time or date subject to availability. If not, We will issue a full refund within 10 working days after the date You were due to attend the Event. Refunds will only be issued to the account details used for the original purchase. Additional compensation above and beyond a full refund of Your monies paid will not be offered. We accept no responsibility for any resulting costs You may incur including travel, accommodation or any other related goods or services.

10. Covid-19 The Event will operate in accordance with UK Government guidelines. Should You or any of Your party be unable to attend the Event due to contracting Covid-19, the “Cancellation by You” policy will apply.

11. Limitation of liability and Force Majeure Event

9.1. This clause 7 sets out Our entire financial liability to You and the members of Your party for whom You have made Your Booking, in respect of:

9.1.1. any breach of contract or negligent performance by Us of the Booking and/or payment process;

9.1.2. any breach of contract or negligent performance by Us (or our employees or contractors) connected with Your Booking;

and 9.1.3. any representations, statements or negligent or harmful acts or omissions arising under or in connection with these Terms and Conditions.

9.2. Nothing in these terms limits or excludes Our liability:

9.2.1. for death or personal injury resulting from Our negligence;

or 9.2.2. arising as a result of fraud or fraudulent misrepresentation.

9.3. Subject to clause 9.2, We will not be liable for the death of or injury to any person attending the Venue for Your Booking or for any losses, claims, demands, actions, proceedings, damages, costs or expenses or other liability incurred by You in the exercise of the rights granted by these Terms and Conditions.

9.4. Subject to clauses 9.2 and 9.3, where We have been negligent and/or breached a contractual obligation to You, We will be liable for any loss or damage You suffer as a result, as long as the loss or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our negligence or breach of contract, or would have been considered by You and Us to be a likely consequence of it at the time We entered into these Terms and Conditions.

9.5. Subject to clauses 9.2, 9.3 and 9.4, Our total liability in contract, tort (including negligence), breach of statutory duty, misrepresentation restitution or which otherwise arises in any way in connection with Your Booking shall be limited to the ticket fee paid.

9.6. Force Majeure Event:

9.6.1. We will not be liable to You as a result of any delay or failure to perform Our obligations under these Terms and Conditions as a result of a Force Majeure Event.

9.6.2. We shall notify You as soon as is reasonably practical where We know or suspect that We will be unable to host Your Booking on the Date due to a Force Majeure Event, and We will offer You an alternative date for the Booking to be moved to (subject to availability). The selected new date shall be confirmed by the parties in writing, and Your Booking shall be deemed varied to reflect this new date accordingly. No refunds shall be given to You if You fail to agree to an alternative date.

12. Smoking For health & safety purposes, We operate a strict no smoking policy. This includes e-cigarettes and vaping. Failure to comply with this policy may result in You and all members of Your party being asked to leave the Venue with immediate effect. Should this occur, no refunds or compensation will be offered.

13. Pets No pets or any animals are allowed to attend the Event, with the exception of guide, hearing or registered assistance dogs. You may also be required to show proof of registration with an approved organisation at any time whilst at the Venue. Anyone leaving animals unsupervised in vehicles at the Venue will be reported to the relevant authorities.

14. Venue The venue is Wasing Park which includes the Stables Meeting Room, the Stables Bar, Lounge & Kitchen, Garden Room, Castle Barn and Victorian Summerhouse. The Venue is private property and access to any other area of the Wasing Estate is forbidden. You will be personally liable for any damage caused to the Venue by You.

15. Vehicle Parking Vehicle parking is at Wasing Park. Please follow signage and instructions form Event staff & park responsibly. Vehicles are parked at the owner’s risk. We take no responsibility for any damage or loss to vehicles parked at the Venue, nor for any contents left in the vehicle. Caravans, motor homes, lorries and other similar or large vehicles are not permitted.

16. Children & Babies We do not provide highchairs or facilities for heating bottles or any other food or drinks.

17. Travel Please check Your route prior to travelling to ensure that You arrive on time. We are not responsible for any delays or problems caused by travel disruptions of any nature.

18. Attire If staff feel that You or any of Your party are dressed inappropriately, which includes but is not limited to full or semi-nudity or any outfits which may cause offense to staff or other visitors, We reserve the right to refuse entry to You and all of Your party or to request that You and all of Your party leave after admission. Should this happen, no refunds or compensation will be issued.

19. Personal Property We accept not responsibility for any loss or damage to any personal property brought to the Event.

20. Allergens Whilst We will do Our best to accommodate special dietary requests, We are unfortunately unable to cater for all specific allergies. Should You wish to discuss ingredients, please email [email protected] or speak to staff at the Event. We will do our

best to accommodate any requests, although this is not guaranteed. Although every care is taken to avoid cross-contamination with other allergens, due to the nature of the operation there is a risk that food prepared/served at the Venue may contain other allergens not specified.

21. Safety & Security It is strictly prohibited to bring into the Venue any weapons, knives, guns, sharp objects, alcohol, illegal substances, legal highs, fireworks, pyrotechnics, sparklers, smoke bombs, confetti canons, air horns, lasers, flares or any other articles which may in any way damage the Venue and/or cause injury to You, other visitors or staff. Anyone in possession of any of these articles will be asked to leave immediately without refund or any compensation and We reserve the right to report You to any relevant authorities. Fires, naked flames and BBQs are strictly forbidden.

22. Photography & Videography Personal photography and videography is permitted during the Event. We cannot control, and therefore take no responsibility, if You or any member of Your party appear in another visitor’s photos or videos which are published on social media or elsewhere. Photography is not permitted by a professional or commercial photographer even if they have purchased a ticket. Videography or dronography is not permitted by a professional or commercial videographer or dronographer even if they have purchased a ticket. Professional or commercial photography, videography and dronography which is solicited by a visitor is also not permitted i.e. visitors are not permitted to hire a professional photographer or videographer to photograph or video them during the Event even if all parties have purchased tickets. Personal, professional or commercial drones are not permitted, unless solicited by Us. From time to time, We, or an approved supplier, may wish to take photos, videos or drone footage at the Event for Marketing purposes. If You do not wish to appear in this, please advise Us by emailing [email protected] before Your visit and make staff aware on the day. From time to time, We may use stock photography and videography for advertising purposes.

23. Social Media Competitions Any competitions promoted via Our social media channels are subject to separate Terms & Conditions. These, or where to find these, will be displayed on competition related posts. They can also be obtained by emailing [email protected]

24. Copyright & Intellectual Property Unless credited otherwise, the text and images contained in the www.wasing.co.uk website and on any Wasing social media page are Our property and are protected by copyright & other intellectual property rights. No part of any of these sites can be reproduced by any process without written permission from Us.

25. Personal Data Your personal data will be managed responsibly and in accordance with Our Privacy Policy which can be viewed at Privacy Policy – Wasing Estate

26. Complaints We will make every effort to ensure the Event is an enjoyable experience. If however You encounter any problems, please inform a member of staff during the Event who will make reasonable efforts to resolve the issue. If a suitable solution is not found and You wish to take make a complaint, please email [email protected] within 7 days of Your visit. Please include Your Booking reference number, date & time visited, the nature of the complaint and any relevant photos.

27. Amendments to Terms & Conditions We reserve the right to make amendments to Our Terms & Conditions for this Event at any time and without notice. Any changes to these

Terms & Conditions apply to Your ticket purchase with immediate effect from the date of publication on Our website.

28. Severability If it is found by a Court that any of these Terms & Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

29. Contact Us If You have any queries regarding the Event, please email [email protected]

30. Governing jurisdiction These terms and conditions shall be governed by and construed in accordance with the law of England and Wales, the courts of which shall be courts of competent jurisdiction.