Wild Heart Day Retreat - T&C

Terms & Conditions – Wild Heart Day Retreat

Definitions

“You”, “your” or “yourself” means the person who made the ticket booking & who is bound by these terms & conditions.

“We”, “us” or “our” means Wasing Outdoor Events Ltd (Company number 13692241) at The Estate Office, Wasing Park, Aldermaston, RG7 4NB.

“Venue” means Wasing’s Yoga Pavilion and Wasing’s Middle Lake, the outdoor sauna, the seating area by the firepit.

“Facilities” mean the wild swim facilities located Middle Lake, the outdoor sauna, the shower and compost toilet facilities at the woodlands venue.

“Retreat” means Wild Heart Day Retreat which takes place at the Venue described on the dates outlined in the Booking Policy.

“Booking” or “Bookings” means the booking of a Ticket or Tickets to the Wild Heart Day Retreat which has been confirmed by Us with a booking confirmation number.

“Ticket” or “Tickets” mean a printed or electronic ticket issued by Us to You from Our ticketing platform.

“Facilitator” means Rebecca Dennis who is the external facilitator who is hosting the Retreat at the Venue.

“Force Majeure Event” means an event beyond Our reasonable control including, but not limited to, serious damage to the Venue, strikes, lock-outs or other industrial disputes (whether involving the workforce of the party or any other party), failure or interruption of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, security alert, sickness, pandemic, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or other serious adverse weather condition, theft, burglary or malicious acts of third parties.

Terms & Conditions

1. A binding contract between You and Us comes into existence when the final page of Our ticketing website provides you with a Booking confirmation number.

2. Ticket prices The price per Retreat Ticket for Adults aged 18+ is £190 including VAT. We do not offer Child or Concession Tickets. Prices are inclusive of any applicable taxes. All Bookings are subject to a booking fee of £1 which will be applied at the time of purchase. Prices are displayed on the website and are subject to change without notice. Once payment has been taken, the price of Your ticket will not change. Ticket price promotions or discounts are for limited timeframes and for a limited number of Tickets only. Such promotions are only valid if issued by Us and are subject to their own terms & conditions.

3. Booking policy Everyone attending the Retreat requires a Ticket. All Tickets are subject to availability. Tickets can be purchased online only at https://wasing.digitickets.co.uk/ Please check your Ticket(s) thoroughly before payment as mistakes cannot be rectified. We take no responsibility for any lost or stolen Tickets. Tickets are for personal use only and must not be resold, transferred or exchanged. Tickets must not be distributed for commercial purposes such as corporate events, competitions or Marketing promotions, unless approved by Us in writing in advance. Ticket purchasers must be aged 18 or over and by placing an order with Us, You are confirming that You are aged 18 or over. Tickets are for the Into Revive and Breathe Day Retreat only and do not allow access to any other area of Wasing Estate or any other course, workshop or event taking place anywhere at Wasing Estate.

4. Admission policy We operate a strict “no ticket, no entry” policy. Please ensure You bring either Your email Booking confirmation or printed Tickets to the Retreat. We reserve the right to check Tickets upon entry to the Retreat and reserve the right to refuse entry if a valid Ticket cannot be shown to Retreat staff. There are no printing facilities at the Venue. The Venue is in a rural location and mobile network provision can vary so please ensure You download Your Tickets before arriving. We reserve the right to require proof of age for any individual within Your party and this must be shown upon request. You must comply with instructions by Retreat staff at all times and follow any health & safety instructions at the Venue.

The Retreat is subject to a strict timetable. You must arrive at the Venue at the time indicated in the email containing joining instructions which will be sent to You in advance of the Retreat start date. Should you fail to attend or should You arrive outside of this time, no refunds or compensation will be offered. All Retreat attendees must vacate the Venue at the advertised end time.

We reserve the right to refuse entry to You or anyone in Your party if We feel You are compromising the safety of Yourself or others around You. Refusal of entry also applies should Our staff be concerned that You or a member of Your party may impact on the enjoyment of the Retreat by other ticketholders. For the same reasons, We also reserve the right to request that You and all members of Your party leave the Venue with immediate effect after admission. Should this occur, no refunds or compensation will be offered. Reasons for refusal of entry or a request to leave include, but are not limited to, foul language, intoxication, unlawful activity, verbal or physical aggression and any behaviour that is deemed by Us to be threatening or to not be in-keeping with the spirit of the Retreat. We have a zero tolerance policy on threatening or aggressive behaviour towards Our staff or other visitors and anyone behaving in this manner will be asked to leave immediately. In this instance, no refund or compensation will be offered.

5. Changes by you Your Booking is non-amendable and non-transferable. Should You be unable to use the Retreat ticket(s) You have booked without making an amendment, this constitutes a cancellation and the “Cancellation by You” policy will apply.

6. Cancellation by You You can cancel up to 8 weeks before the Retreat start date by emailing [email protected] and receive a full refund minus the Booking fee. For cancellations within 8 weeks or less of the Retreat start date, no refunds or any other compensation will be issued for cancellations by You.

7. Changes & Cancellations by Us From time to time, it may be necessary for Us to change or cancel confirmed bookings and We reserve the right to do so. Should a change or cancellation be required, We will endeavour to tell You as soon as possible. If there is reasonable time, You will have the option to accept the amendment for example to change Your Ticket(s) to a different time or date subject to availability. If not, We will issue a full refund within 10 working days after the date You were due to attend the Retreat. Refunds will only be issued to the account details used for the original purchase. Additional compensation above and beyond a full refund of Your monies paid will not be offered. We accept no responsibility for any resulting costs You may incur including travel, accommodation or any other related goods or services.

8. Covid-19 The Event will operate in accordance with UK Government guidelines. Should You or any of Your party be unable to attend the Event due to contracting Covid-19, the “Cancellation by You” policy will apply.

9. Limitation of liability and Force Majeure Event

9.1. This clause 7 sets out Our entire financial liability to You and the members of Your party for whom You have made Your Booking, in respect of:

9.1.1. any breach of contract or negligent performance by Us of the Booking and/or payment process;

9.1.2. any breach of contract or negligent performance by Us (or our employees or contractors) connected with Your Booking;

and 9.1.3. any representations, statements or negligent or harmful acts or omissions arising under or in connection with these Terms and Conditions.

9.2. Nothing in these terms limits or excludes Our liability:

9.2.1. for death or personal injury resulting from Our negligence;

or 9.2.2. arising as a result of fraud or fraudulent misrepresentation.

9.3. Subject to clause 9.2, We will not be liable for the death of or injury to any person attending the Venue for Your Booking or for any losses, claims, demands, actions, proceedings, damages, costs or expenses or other liability incurred by You in the exercise of the rights granted by these Terms and Conditions.

9.4. Subject to clauses 9.2 and 9.3, where We have been negligent and/or breached a contractual obligation to You, We will be liable for any loss or damage You suffer as a result, as long as the loss or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our negligence or breach of contract, or would have been considered by You and Us to be a likely consequence of it at the time We entered into these Terms and Conditions.

9.5. Subject to clauses 9.2, 9.3 and 9.4, Our total liability in contract, tort (including negligence), breach of statutory duty, misrepresentation restitution or which otherwise arises in any way in connection with Your Booking shall be limited to the Ticket fee paid.

9.6. Force Majeure Event:

9.6.1. We will not be liable to You as a result of any delay or failure to perform Our obligations under these Terms and Conditions as a result of a Force Majeure Event.

9.6.2. We shall notify You as soon as is reasonably practical where We know or suspect that We will be unable to host Your Booking on the Date due to a Force Majeure Event, and We will offer You an alternative date for the Booking to be moved to (subject to availability). The selected new date shall be confirmed by the parties in writing, and Your Booking shall be deemed varied to reflect this new date accordingly. No refunds shall be given to You if You fail to agree to an alternative date.

10. Smoking For health & safety purposes, We operate a strict no smoking policy. This includes e-cigarettes and vaping. Failure to comply with this policy may result in You and all members of Your party being asked to leave the Venue with immediate effect. Should this occur, no refunds or compensation will be offered.

11. Pets No pets or any animals are allowed to attend the Retreat. If You would like to bring a guide, hearing or registered assistance dog to the Retreat with You, please email [email protected] at least 10 days before the Retreat commencement date. All reasonable attempts to accommodate this and make any additional provisions will be made, however due to the nature of some of the Retreat practises we cannot always guarantee this.

12. Venue The Retreat takes place at Wasing’s Pavilion, Middle Lake and lakeside sauna.There will be a walk through the woodlands between the Pavilion and the lake. Whilst pathways will be well maintained, You and Your party may encounter areas with naturally occurring hazards such as mud, uneven surfaces and exposed tree roots. Care should be taken when walking through the woodland area. Please ensure appropriate footwear and clothing is worn. The Venue is private property and access to any other area of the Wasing Estate is forbidden.

13. Vehicle Parking Vehicles are parked at the owner’s risk. We take no responsibility for any damage or loss to vehicles parked at the Venue, nor for any contents left in the vehicle. Caravans, motor homes, lorries and other similar or large vehicles are not permitted.

14. Health Considerations You use the Facilities at the Venue at your own risk. You must complete & sign a Health Declaration & Personal Liability Statement supplied by the Facilitator before taking part in the Retreat. Failure to do so will constitute a cancellation and the “Cancellation by you” policy will apply. You must be a competent swimmer, be able to handle cold water and ice exposure and not suffer from any injury, medical condition such as a heart condition, disease or illness, or be using prescription drugs which would make your use of the Facilities unsuitable. Should you have an injury, medical condition, disease or illness or be taking any prescription drugs, you should consult your Doctor before booking the Retreat. Should you develop an injury, medical condition, disease or illness or start taking any prescription drugs during the Retreat, you should consult your Doctor before continuing the Retreat. It is your responsibility to tell Us of any medical conditions, injuries, diseases or illnesses you have or may have by confirming in writing to [email protected] We do not offer any medical advice. We test the quality of the lake water monthly to make sure that it is suitable for swimming. However, you should be aware that open water swimming can increase the risk of illnesses caused by micro-organisms such as norovirus, giardia and cryptosporidium, and whilst the symptoms will generally be mild, there is also a risk of more severe infections caused by micro-organisms such as E.coli. Therefore, if the quality of the lake water is not suitable for swimming, we will close the lake until this has been rectified.

15. If You suffer from any of the below conditions, you must speak directly with Rebecca Dennis ahead of the event:

Pregnancy first trimester
Detached Retina or Glaucoma
High Blood Pressure (not controlled with medication)
Cardiovascular disease including angina, previous heart attack or stroke.
Diagnosis of aneurysm in the brain or abdomen
Respiratory Issues / Asthma
Epilepsy / Seizures
Prior diagnosis of bipolar disorder, personality disorder, schizophrenia or previous psychiatric condition.
Hospitalisation for any psychiatric condition or emotional crisis within the last 10 years.
Any recent operations or injury

16. Facilities We reserve the right to vary, add or remove any of the Facilities and to close or withdraw the Facilities for cleaning, decorating, repairs or other maintenance or for reasons beyond our control. We will endeavour to keep to a minimum the disruption to the use of the Facilities. When using the Facilities, you agree to sensible and responsible conduct, in compliance with all notices, instructions and directions as published, displayed or given directly by Us. You must use the designated platform and ladders provided for entrance and exit to the water at Middle Lake. There is strictly no diving or jumping due to shallow water. Being set in nature, there are limited changing facilities. There are wooden pegs on the back of the sauna for hanging bags and towels in order to keep exit points clear and users safe. In order to protect the ecosystem of the lake, please remove all chemical products such as sunscreen, oils and moisturiser, before arriving at the Facilities and when showering, please only use the eco-friendly products provided. No floats, inflatables, snorkels, masks, fins, flippers or other sports equipment are permitted.

17. Sauna You must make yourself aware of the rules-of-use of the sauna and in particular, You should stick to the recommended time of up to 15 minutes at a time, cooling off between rounds, as the sauna can reach temperatures of above 85 degrees C. Please wear appropriate swimwear, sit on a towel and avoid wearing jewellery or swimwear with metal accessories as these can burn. Metal water bottles should not be taken into the sauna. Avoid touching the glass partition door and use the wooden handle provided. Only use fresh water on the sauna stones and not lake water or any other substances. Water should only be sprinkled lightly on the stones to control the temperature and steam. If you are pregnant, You must not use the sauna.

18. Children & Babies Children and babies under the age of 18 years old are not permitted to either attend or be present at the Retreat.

19. Travel Please check Your route prior to travelling to ensure that You arrive on time. We are not responsible for any delays or problems caused by travel disruptions of any nature.

20. Attire We will advise suggested clothing & footwear to wear during the Retreat in the instruction emails that will be sent to You before the Retreat. All clothing must be family friendly. Whilst you may prefer to be either bare foot or in flip flops at some points during the Retreat, you will ask be required to wear appropriate footwear for walking around the Venue.

21. Personal Property We accept not responsibility for any loss or damage to any personal property brought to the Venue.

22. Dietary Requirements A light vegetarian lunch is provided when attending the Retreat in person at the Venue. Should You have any specific dietary requirements, please confirm by email to [email protected] at least 7 days in advance of the Retreat start date. We will make every reasonable to attempt to accommodate specific dietary requirements, although this is not guaranteed.

23. Safety & Security It is strictly prohibited to bring into the Venue any weapons, knives, guns, sharp objects, alcohol, illegal substances, legal highs, fireworks, pyrotechnics, sparklers, smoke bombs, confetti canons, air horns, lasers, flares or any other articles which may in any way damage the Venue and/or cause injury to You, other visitors or staff. Anyone in possession of any of these articles will be asked to leave immediately without refund or any compensation and We reserve the right to report You to any relevant authorities. Fires, naked flames and BBQs are strictly forbidden.

24. Weather As parts of this Retreat take place outdoors, some wet weather conditions are to be expected. The Retreat will go ahead in reasonably wet and windy weather conditions so long as safety is not compromised. Should You wish not to attend due to weather conditions on the day, the “Cancellation by You” policy will apply. Our staff will continuously monitor the weather conditions and assess any potential risks to health & safety. Should we deem the weather a significant risk, the Venue and Facilities will close and the “Changes & Cancellations by Us” policy will apply. From time to time, it may be necessary to change the location of parts of the Retreat within Wasing Estate and we reserve the right to do so.

25. Photography & Videography Personal photography and videography is permitted during the Retreat. However any photographs or videos must only be taken when Retreat staff permit it. This is to ensure that all Retreat attendees get as much as possible out of the Retreat.We cannot control, and therefore take no responsibility, if You or any member of Your party appear in another attendee’s photos or videos which are published on social media or elsewhere. Photography is not permitted by a professional or commercial photographer even if they have purchased a Ticket. Videography or dronography is not permitted by a professional or commercial videographer or dronographer even if they have purchased a Ticket. From time to time, We, or an approved supplier, may wish to take photos, videos or drone footage at the Retreat for Marketing purposes. If You do not wish to appear in this, please advise Us by emailing [email protected] before Your visit and make staff aware on the day. From time to time, We may use stock photography and videography for advertising purposes.

26. Social Media Competitions Any competitions promoted via Our social media channels are subject to separate Terms & Conditions. These, or where to find these, will be displayed on competition related posts. They can also be obtained by emailing [email protected]

27. Copyright & Intellectual Property Unless credited otherwise, the text & images contained in the www.wasing.co.uk or https://wasing.digitickets.co.uk/ websites and on any Wasing social media page are Our property and are protected by copyright & other intellectual property rights. No part of any of these sites can be reproduced by any process without written permission from Us.

28. Personal Data Your personal data will be managed responsibly and in accordance with Our Privacy Policy which can be viewed at Privacy Policy – Wasing Estate We partner with an external Facilitator who runs the Retreat. You agree to share Your personal data with this facilitator for the purposes of completing the Health Declaration. This is for your health and safety. The Facilitator will not use your data for their Marketing purposes.

29. Complaints We will make every effort to ensure the Retreat is an enjoyable and beneficial experience. If however You encounter any problems, please inform a member of staff during the Retreat who will make reasonable efforts to resolve the issue. If a suitable solution is not found and You wish to take make a complaint, please email [email protected] within 7 days of the occurrence about which you wish to complain. Please include Your Booking reference number, date & time visited, the nature of the complaint & any relevant photographs.

30. Amendments to Terms & Conditions We reserve the right to make amendments to Our Terms & Conditions for this Retreat at any time and without notice. Any changes to these Terms & Conditions apply to Your ticket purchase with immediate effect from the date of publication on Our website.

31. Severability If it is found by a Court that any of these Terms & Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

32. Contact Us If You have any queries regarding the Retreat, please email [email protected]

33. Governing jurisdiction These terms and conditions shall be governed by and construed in accordance with the law of England and Wales, the courts of which shall be courts of competent jurisdiction.