How much are tickets? £6.50 for everyone aged 2 & over. Under 2s are free but still require a ticket.
What do tickets include? Tickets include access to the woodland trail & pumpkin patch. Pumpkins and refreshments are charged separately upon exit. Pumpkin prices depend on size.
How do I book tickets? You can book tickets at https://wasing.digitickets.co.uk
What are the opening dates? 18th, 19th, 20th, 25th, 26th, 27th, 28th, 29th, 30th & 31st October 2024. Please select your chosen arrival time when booking tickets. If you are booking for school aged children, please check half term dates as school holidays vary & we are unable to change tickets after purchase.
What happens if I miss my time slot and arrive late or early? Please arrive at the time indicated on your booking confirmation. We unfortunately can't take responsibility for early or late arrivals. Reasonable attempts will be made to accommodate your party if you arrive outside of the allocated timeslot detailed within your booking confirmation. However, this is at the sole discretion of event staff and we reserve the right to refuse entry without refund. To ensure your health and safety, you will not be allowed to enter after 3.30pm on 19th, 20th, 25th & 26th or after 2.45pm 18th, 27th, 28th, 29th, 30th & 31st October t. All visitors must vacate the venue by 5pm.
Can I leave the event and come back? Re-entry to the event is not permitted.
Can I pay by cash? No, this event is card only. We are unfortunately unable to take cash payments.
Can I cancel, change or transfer my ticket? If you set up an account on the ticketing website BEFORE you purchase tickets, you may be able to change the date or time of your booking or to add additional tickets to your booking by logging in to your account. Any amendments are subject to availability and it is not guaranteed that any amendments can be made. If upon logging in to your account, alternative dates/times or additional tickets are not available, your booking cannot be amended. If you do not set up an account on the ticketing website BEFORE you purchase tickets, no amendments can be made to your booking. Should you be unable to use the tickets you have booked without making an amendment, a refund will not be issued. Whether you are or are not in possession of an account, tickets cannot be removed from your booking or cancelled under any circumstance and a refund will not be issued.
Can children attend the event on their own? All under 18s must be accompanied by a ticket-holding adult aged 18 or over and must be supervised at all times.
Can we come dressed up in Halloween costumes? Yes, we're more than happy for adults & children to dress in family friendly Halloween costumes. Please don't bring any weapons even if they're toys or part of your costume. If staff feel that you or any of your party are dressed inappropriately (e.g. outfits which are too revealing or too scary for younger children), we reserve the right to refuse entry without refund. Please also bear in mind that the event takes place in woodland and fields, therefore appropriate footwear is recommended.
Are refreshments available? Yes. A selection of seasonal snacks and hot and cold drinks will be available at the exit of the pumpkin patch.
Are you able to cater for specific dietary requirements? We are able to offer vegetarian & vegan options. We also offer gluten free pizzas. Should you have a query regarding ingredients, please speak to the catering staff.
Can baby bottles be heated? Unfortunately, we don’t have facilities for heating bottles or any other food or drink.
Will wheelbarrows be available? Yes, a limited number of wheelbarrows will be available on a first come, first served basis. Please leave them at the exit after use.
Is smoking allowed at the event? Smoking is not allowed. This includes e-cigarettes and vaping. Not adhering to this policy may result in you and all members of your party being asked to leave the venue without refund.
Can I bring pets? No pets or any animals are allowed to attend the event, with the exception of guide, hearing or registered assistance dogs. If bringing an assistance dog, please bring your registration documents to show to the box office staff in order to gain entry. Please do not leave animals unattended in your vehicle.
Is there vehicle parking? Vehicle parking is in a grass field and is free of charge. Please follow signage & instructions from staff. Please note that caravans, motorhomes and any other large vehicles are not permitted. Vehicles are parked at the owner's risk.
Are there toilets at the venue? Yes, portable toilets are available.
Are there baby changing facilities available? Unfortunately, there are no baby changing facilities available.
Is disabled access available? Unfortunately, there is no wheelchair access at the event due to inclines, uneven surfaces and exposed roots & vines throughout the woodland trail and pumpkin field. Visitors with reduced mobility but who are able to walk limited distances can access the pumpkin field via its exit. Should you wish to do this, please advise a member of staff upon arrival who will direct you to the pumpkin field exit. However please note that this option will mean bypassing the woodland trail and still requires walking across the vehicle parking field and along a short track to the pumpkin field. This will bring you to the lower end of the pumpkin field. Access to the rest of the field requires walking up an incline and there is no seating. Should you choose this option, this is at your own risk. All visitors require a ticket.
Are pushchairs and prams permitted? Pushchairs and prams are permitted. However please note that there are inclines, uneven surfaces and exposed roots & vines throughout the vehicle parking field, woodland trail and pumpkin field. There is no paving. Please exercise caution throughout the venue.
What happens if the weather is bad? As this event is taking place in October, some autumnal weather conditions are to be expected. The venue will remain open in reasonably wet and windy weather conditions so long as safety is not compromised. Should you wish not to attend due to weather conditions on the day, tickets cannot be refunded. Our staff will continuously monitor the weather conditions and assess any potential risks to health & safety. Should they deem the weather a significant risk, the venue will close and refunds will be issued. Please check our social media channels before travelling.
Can I carve my pumpkin(s) at the event? Please carve your pumpkins at home as there are no facilities at the event. Children must not use sharp implements and must be supervised by an adult aged 18 or over at all times.
How should I store my pumpkins? We recommend that you place your pumpkin(s) on a piece of cardboard and store in a cool (10-16 °C), dry place. It’s best not to leave pumpkins out in the rain or frost as this will cause rotting. Please note that once your pumpkin has been carved, natural degradation of the pumpkin will quicken.
Can I take photos & videos at the event? Yes, personal photography and videography is permitted during the event. We cannot control, and therefore take no responsibility, if you or any member of your party appear in another visitor’s photos or videos which are published on social media or elsewhere. Permission from us for any photography and videography for commercial purposes must be requested and approved in writing in advance by us. From time to time, we, or an approved supplier, may wish to take photos or videos at the event for Marketing purposes. If you do not wish to appear in this, please advise us by emailing events@wasing.co.uk before your visit and make staff aware on the day.
Where can I find you on social media? Follow us @wasing1759 on Facebook & Instagram
How can I contact you? Please email us at events@wasing.co.uk
